Round Trip Track Pass

FAQs

• When do I need to check in?

  Final check-in closes 30 minutes prior to departure. Please ensure you have left enough time to find parking. We welcome you to check-in earlier wherever possible.

• I’m mountain biking the Queen Charlotte Track. Can you transport my bike?

  Yes. Let us know when you book that you are bringing your bike and we will safely transport it, and you, to your chosen starting point on the track. 
Bikes are transferred at an additional charge of $15 each way for standard mountain bikes, and $25 each way for e-bikes.

• Can you transport my sea kayak?

  Yes, we can. Kayaks are transported at the same cost as a passenger. Just let us know when you book and we can sort that out.

• I’m walking/mountain biking the Queen Charlotte Track, and staying overnight. Can you transfer my luggage to my accommodation?

  Yes, we can drop luggage to many accommodation points along the track.

   
  Our Round Trip Track Pass includes daily bag transfers, as well as transport to and from the track.

• Can I bring more than one bag onboard?

  Yes. The luggage limit is 2 items per person, at 23kg each (as well as 1x small carry on). Anything above that will incur an additional charge.

  We strongly recommend that all luggage should have a waterproof liner or contents in plastic bags, so that in the event of a heavy rainfall when bags are being transferred from boat to jetties your belongings are protected.

• I want to walk/bike the Queen Charlotte Track, but not the entire length. Can you help us get there and back?

  Definitely. Check out our Cruise & Walk options to spend a day on the track or stay overnight using our Round-Trip Track Pass to get you to and from the track.

• In which direction do most people walk/mountain bike the Queen Charlotte Track?

  The most popular way to walk the Queen Charlotte Track is North to South, from Ship Cove/Meretoto to Anakiwa.

  This is the direction our boats travel, so if you are walking this way, we can help move your luggage with our Round-Trip Track Pass.

• Can you book accommodation along the Queen Charlotte Track for me?

  The teams at Wilderness Guides or Marlborough Sounds Adventure Company can put together Queen Charlotte Track Experiences that include transport and accomodation.

• What is the QCTLC Land Access Fee, and does it apply to me?

  If you’re walking or biking between Punga Cove (Camp Bay) and Anakiwa along the Queen Charlotte Track, you’ll require a Queen Charlotte Track Land Cooperative (QCTLC) pass.

  Passes are available for purchase from the Cougar Line office and are not included in Cougar Line’s standard fares.

• I need to change my booking. Will I be charged extra?

  For Cougar Line’s scheduled departures, date changes to your booking are possible up to 48 hours prior to your scheduled departure time at no additional charge, and are subject to availability.
  Booking changes within 48 hours will incur a fee 100% for the service, please note there may also be an amendment fee for changes prior to 48hours.

  Depending on intended travel season, differences in scheduled departure times or rates may apply as at the date of rebooking. 

  For ‘special hire’ private charters, date changes to your booking are possible up to 72 hours prior to your scheduled departure time, and are subject to availability. Depending on intended travel season, additional charges may apply.

• I need to cancel my booking. Will I be charged?

  If your booking is cancelled within 48 hours of your scheduled booking, or on the day of your booking, a 100% tariff charge applies.

  For Cougar Line’s scheduled departures, date changes to your booking are possible up to 6 hours prior to your scheduled departure time. Amendments within 48-6 hours prior to original departure will incur a fee, and are subject to availability.

• What should I wear?

  The weather in the Marlborough Sounds can change suddenly so to get the most out of your experience, prepare with warm clothing, a waterproof jacket, a hat, sensible footwear and sunscreen.